Terms and Conditions

Lloyds.com Terms and Conditions

  • IMPORTANT: These general terms of use (together with the documents referred to in them) ("Terms of Use") sets out the terms on which you may make use of this website under the domain name www.lloyds.com ("Website"), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use the Website. By using the Website, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using the Website.

    Information about us
    www.lloyds.com is a site operated by Lloyd's, a society incorporated by Lloyd's Act 1871 whose principal place of business is at One Lime Street, London EC3M 7HA. Lloyd's is authorised under the Financial Services and Markets Act 2000.

    1. Introduction

    1.1 You will be able to access most of the Website without registering your details with Lloyd's. Certain areas of this Website are only open to you if you register. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users that have registered.

    1.2 Lloyd's may amend or revise these Terms of Use at any time without notice. You should check this Website from time to time to review the then current Terms of Use because they are binding on you. Expressly designated legal notices or terms may be located on particular pages on this Website and are ancillary to these Terms of Use. In accordance with paragraph 8.1 connected Lloyd's websites that can be accessed via links from this Website are subject to separate terms and conditions.

    2. User Registration

    2.1 There are certain sections of the Website that are restricted such as Crystal. You must first register and become a "Registered User" before you can access Registered User areas.

    2.2 To become a Registered User you must provide a verifiable email address, complete all the required fields in the application form and read and accept these Terms of Use. Lloyd's will send you a confirmation email with your registration information. If you do not receive such confirmation email you shall not be considered a Registered User and shall not have access to Registered User areas.

    2.3 Lloyd's may in its sole discretion refuse your application to become a Registered User.

    2.4 Each registration is for a single user only. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.

    2.5 Lloyd's has the right to disable any user identification code or password, whether chosen by you or allocated by Lloyd's, at any time, if in Lloyd's opinion you have failed to comply with any of the provisions of these Terms of Use.

    3. Information about you and your visits to the website

    3.1 Lloyd's processes information about you in accordance with its Privacy and Security Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate

    4. Use of Lloyd's online recruitment portal 

    4.1 After you have registered you may use the online recruitment portal to (i) create a personal account in which to provide Lloyd's with information that you consider relevant for it to consider for employment opportunities at Lloyd's as they arise; and (ii) to make an application for a current vacancy at Lloyd's and/or apply for the Graduate Recruitment Programme.

    4.2 Please refer to Lloyd's Privacy & Security Policy for further information as to how Lloyd's processes your personal and sensitive information.

    4.3 It is at Lloyd's discretion whether any application for employment at Lloyd's will be taken further in the recruitment process. Submission of your application does not automatically constitute an invitation for interview or any offer of employment by Lloyd's under any circumstances.

    4.4 You must ensure that the information you provide to us is true, correct and up-to date. If at any point during the recruitment process Lloyd's discovers that you have provided false or misleading information this may lead to a rejection of your application, withdrawal of any offer made or disciplinary action including immediate dismissal if you are employed by us.

    5. Licence

    5.1 You are permitted to print and download extracts from this Website for your own personal use or internal business purposes provided that:

    (a) no documents or related graphics on this Website are modified in any way;

    (b) no graphics on this Website are used separately from accompanying text; and

    (c) Lloyd's copyright and trademark notices as shown on each web page appear on all copies.

    This permission will be revoked immediately if any of its terms are infringed.

    5.2 Unless otherwise stated, the copyright and other intellectual property rights in all materials on this Website (including without limitation photographs and graphical images) are owned by Lloyd's or its licensors. Any use of extracts from this Website other than in accordance with paragraph 5.1 above for any purpose is strictly prohibited. If you breach any of these Terms of Use, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

    5.3 Subject to paragraph 5.1 no part of this Website may be reproduced or stored on any other website or included in any public or private retrieval system or service without Lloyd's prior written permission.

    5.4 Any rights not expressly granted in these Terms of Use are reserved.

    6. Service Access

    6.1 Whilst Lloyd's endeavours to ensure that this Website is normally available 24 hours a day, Lloyd's will not be liable if for any reason this Website is unavailable at any time or for any period.

    6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Lloyd's control. 

    7. Visitor material and conduct

    7.1 Other than personally identifiable information, which is covered in the Privacy and Security Policy, any material that you transmit or post to this Website will be considered non-confidential and non-proprietary. Lloyd's will have no obligations with respect to such material. Lloyd's will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. If you do not wish Lloyd's to have the rights set out in this paragraph 7.1 please do not transmit or post any material or submit any contributions to the Website. 

    7.2 You are prohibited from submitting, posting or transmitting to this Website any material which:

    (a) is unlawful, harassing, threatening, defamatory, harmful, profane, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

    (b) violates a patent, trade mark, copyright, trade secret or other intellectual property rights of others or for which you have not obtained all necessary licences and/or approvals;

    (c) constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in the UK or any other country in the world;

    (d) constitutes any form of marketing; or

    (e) is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 

    7.3 You must not misuse the Website (including, without limitation, hacking). 

    7.4 Violation of this section may lead to legal action being taken against you by the authorities or an aggrieved third party. Lloyd's will fully cooperate with any law enforcement authorities or court order requesting or directing Lloyd's to disclose the identity or locate anyone submitting, posting or transmitting any material in breach of this section 7.

    7.5 You shall fully indemnify Lloyd's for any loss or damage suffered by Lloyd's or any of its subsidiaries for breach of paragraphs 7.2 or 7.3. 

    8. Links to and from other websites 

    8.1 Connected Lloyd's websites (including, but not limited to, Agency, Binding Authority Registration and Coverholder Support System) that can be accessed via links from this Website are subject to separate terms and conditions. You must therefore read those terms and conditions carefully before using those sites.

    8.2 Links to third party sites on this Website are provided solely for your convenience. If you use these links, you leave this Website. Lloyd's makes no representations as to the security, quality or propriety of any site which may be accessed through this Website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such sites or goods or services purchased from them. If you decide to access any of the third party sites linked to this Website, you do so entirely at your own risk.

    8.3 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

    (a) you do not remove, distort or otherwise alter the size or appearance of the Lloyd's logo;

    (b) you do not create a frame or any other browser or border environment around this Website;

    (c) you do not in any way imply that Lloyd's is endorsing any products or services other than its own;

    (d) you do not misinterpret your relationship with Lloyd's nor present any other misleading information about Lloyd's;

    (e) you do not otherwise use any Lloyd's trade marks displayed on this Website without express written permission from Lloyd's;

    (f) you do not link from a site that is not owned by you or your employer; and

    (g) your site does not contain content that could reasonably be construed as distasteful, offensive or infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

    8.4 Lloyd's expressly reserves the right to revoke the right granted in paragraph 8.3 for any breach of these Terms of Use and to take any action it deems appropriate.

    8.5 You shall fully indemnify Lloyd's for any loss or damage suffered by Lloyd's or any of its subsidiaries for breach of paragraph 8.3.

    9. Disclaimer 

    9.1 The communication of information and service on the Website provided by either third parties or Lloyd's is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. In particular, the contents and/or subject matter of the Website does not constitute an offer of information, products or services, or offer to purchase or solicitation of insurance, to U.S. residents, or in any other jurisdictions where such an offer may be unlawful.

    9.2 The Website and attached communications do not represent a prospectus or invitation in connection with any solicitation of capital. Nor does it constitute an offer to sell securities or insurance, a solicitation of an offer to buy securities or insurance, or a distribution of securities in the United States or to a U.S. person, or in any other jurisdiction where it is contrary to local law. Such persons should inform themselves about and observe any applicable legal requirement.

    9.3 The information, including any insurance or financial related information, viewable by you on this Website is provided for information only and does not constitute an offer to (or the solicitation of an offer to purchase) insurance, nor does it constitute investment advice of any kind whatsoever.

    9.4 While Lloyd's and its third party providers endeavour to ensure that the information on this Website is correct, Lloyd's and its third party providers do not warrant the accuracy and completeness of the material on this Website. Lloyd's may make changes to the material on this Website at any time without notice.

    10. Warranty and Liability 

    10.1 This Website is provided "as is" for information purposes only and Lloyd's and its third party providers give no warranties of any kind either express or implied in respect thereof. Specifically, but without limitation, Lloyd's and its third party providers do not warrant that:

    (a) you will be able to use this Website or that it will continue to be made available in its current or any other form;

    (b) this Website or any material of whatsoever nature available on or downloaded from it will be free from viruses or defects, compatible with your equipment or fit for any purpose.

    10.2 It is your responsibility to use suitable anti-virus software on any material that you may download from this Website and to ensure the compatibility of such software or material with your equipment; or any content or information published on this Website is accurate or complete.

    10.3 The editorial content of any other site to which you have gained access by means of any hyperlinks published on the Website remains the responsibility of the provider of that other website.

    10.4 All warranties which would otherwise be implied by law are hereby excluded.

    10.5 Lloyd's and its third party providers will not (subject only to the exclusion provision in paragraph 10.6) be liable to you, whether for negligence, breach of contract or otherwise, for any loss or damage of whatsoever nature suffered by you (including without limitation, direct loss or damage, indirect or consequential loss or damage, loss of goodwill, loss of business opportunity, loss of data or loss of profit), arising from:

    (a) any computer virus or other bug transmitted through this Website;

    (b) your use or inability to use this Website at any time and any failure by Lloyd's to provide this Website;

    (c) your use of and/or reliance on other sites to which you have gained access by means of hyperlinks published on this Website;

    (d) any inaccurate information published on this Website;

    (e) your failure to comply with any law or regulation that is applicable to you; or

    (f) your reliance on any information published on this Website.

    You should note specifically that information might be published on this Website about insurance that may not be appropriate for your specific purposes or circumstances. If you are in any doubt as to who you should contact please refer to Contact Us.

    10.6 Nothing in these Terms of Use shall operate to exclude or restrict Lloyd's or its third party providers' liability for either fraud, or death or personal injury resulting from Lloyd's, its third party providers or their employees' negligence.

    11. Lloyd's services does not involve giving advice

    11.1 The services Lloyd's provides on the Website including those of its third party providers do not include, and do not purport to include giving advice of any kind whatsoever; providing, arranging, explaining, advising on or promoting investment products or life insurance of any type whatsoever; acting as insurance brokers or intermediaries, whether or not independent from any insurance provider; acting as agents of any kind for you or for any provider; providing brokerage or intermediary services of any kind whatsoever or assuming any of the duties of any such persons under any applicable legal system.

    12. Enforcement

    12.1 The failure by Lloyd's to enforce any term or condition of these Terms of Use shall not be deemed as a waiver of the right to enforce such term or condition.

    13. Jurisdiction

    13.1 These Terms of Use and all matters arising from or connected with them are governed by and construed in accordance with English law and the English courts will have jurisdiction over any claim arising from, or related to, a visit to this Website.